Warranty Claims

Once received, we'll review your request within 5-10 business days. We may ask for photos/videos and proof of purchase to expedite the process. The process can take up to 4 weeks.

If approved, you'll receive a gift card for the product's value on our website. With the gift card, you will be able to add the replacement to your cart. A flat fee of $15 for shipping is not included in the value of the gift card.

In our continuous effort to enhance customer experience, we will be updating our Frequently Asked Questions (FAQ) section to offer troubleshooting guidance for common issues you may encounter.

We kindly remind you that all communication with our customer service team should be conducted respectfully and professionally. We are committed to providing you with exceptional service and appreciate your cooperation in this regard.

For further assistance, contact us at info@ryot.ca

Warm regards,

RYOT Canada Customer Service Team